Refund policy
Maison Adelaide Return Policy
For all return requests, please email contact@maisonadelaide.shop
Elegance in Every Experience
Each Maison Adelaide piece is chosen with intentional care. If something arrives less than perfect, we will gracefully make it right.
Return Eligibility
- Wrong item received
- Item arrived damaged or defective
- Apparel not fitting as expected
- Unused and unwashed items in original condition
- Returns must be initiated within 30 days of delivery
- Soaps and body products must be unused and sealed for safety.
Return Address
Maison Adelaide Returns
17300 Railroad St, Unit D
City of Industry, CA 91748
A prepaid return label will be provided once your request is approved.
How to Request a Return
- Email us with your order number.
- We review your request within 24–48 hours.
- Receive your prepaid return label.
- Ship the item back to our return address.
- Refund issued after inspection.
Refunds
Refunds are issued to the original payment method within 3–5 business days after the returned item is received and inspected.
Non-Returnable Items
- Opened or used soaps
- Opened skincare or body products
- Intimate apparel
- Clearance or final-sale items
Exchanges
Exchanges are processed as a return + new order to ensure accurate inventory and faster delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours and we will replace it at no cost to you.
The Maison Adelaide Promise
Every purchase reflects our dedication to luxury, quality, and intentional craftsmanship. If something does not meet your expectations, we will always make it right.
While Maison Adelaide is proudly operated and curated by our team in North Carolina, we partner with a high-tech fulfillment center in California to ensure efficient processing, quality control, and timely delivery for our customers nationwide. This allows us to maintain our standards of excellence while providing reliable, trackable shipping.